Delivery Information
We know you want your order as quickly as possible, that's why we use fully tracked shipping services, with same day despatch if you order before 2pm
UK Shipping
FREE Standard Tracked shipping for orders over £85 (2-4 working days)
£4.95 Standard Tracked shipping for orders under £85 (2-4 working days)
£5.95 Express Tracked shipping (1-2 working days)
£7.95 Standard Tracked Jersey & Isle of Man( 3 - 7 working days)
International shipping
£29.00 USA, Canada, Australia and New Zealand orders (£80 minimum order value)
Please note that we do not ship to European countries due to persistent courier and delivery issues. Whilst we would love to do so we have made this decision with the very best intention as we are committed to always delivering an excellent service.
Returns
We accept returns on items received within 28 days of receipt. Products must be returned in a saleable, unused, unwashed condition with original tags and packaging included to qualify for a return. The despatch date can be found on the shipping confirmation email that you will have received, please always check your junk folder if you cannot find this.
When returning your item we recommend that you use a tracked service as we cannot accept liability for lost parcels. On receipt of your returned parcel, you will be refunded to your original form of payment within 10 working days.
Please note that we can only refund and handle returns from the original purchaser of the item.
Baa Baby C/O The Fulfilment People,
Unit 4, Whittle Close,
Brunel Drive Industrial Estate,
Newark,
NG24 2DY
FAQ
Our express tracked service is a next day service and for 96% of orders will arrive next day, however this isn't a guarantee
We ship orders very quickly when they reach our warehouse so this does really depend on timing but if the order is in our warehouse of course we will help you with this. Please email baa@baababy.co.uk and reach out on online chat
We use Royal Mail Tracked 24 and Tracked 48 for most of orders in the UK. We do also use DPD, as options for next day delivery. We do not use Evri as an option. Our international orders are sent with Fedex, DPD, UPS and Royal Mail
Yes providing you contact us prior to placing your order. Please note there may be a small surcharge for some delivery options which we will advise you of when you place your order
As soon as your order is dispatched you will receive tracking information to follow your parcel until it arrives with you
We dispatch all orders placed prior to 2pm each week day and once your order is with the courier they are responsible for timely delivery. If you are experiencing problems with the courier and delivery times it is best to reach out to them for support
If the tracking for your parcel shows as delivered but you haven't received it, you should:
- Check if someone else at your address has accepted it.
- Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place, like a porch or garage.
- Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery, or to arrange collection of the package.
- Contact the courier if there's still no sign of the package.
Our warehouse is unable to process exchanges, the quickest way to receive a new product is simply to return the unwanted item and place a new order
Yes we accept returns received in perfect condition within 28 days of receipt of your order
We ship to the UK, Channel Islands, USA, Canada, New Zealand and Australia. If you live in Europe and would like to place an order then a UK postal address can be used via a number of reputable services such as Shippn
Sales to the Channel Islands are zero rated for VAT purposes. The total amount customers from the Channel Islands pay for their order will not change.
We factor in the costs of trading across all of the markets we operate in, and price our products based on a variety of commercial market factors. Thereby, our customers from around the world will experience a single sales price regardless of where they shop with us, although this is subject to minor price differences due to exchange rates.